If you (or any of your students/participants) have a dialup connection then installing the Java so that you are able to use Elluminate can be a slow process – taking 1-2 hours or even more if you are unlucky.

On a slow connection for the installation one of the issues that can occur is a brief temporary loss of the internet connection. If this happens and you have chosen the online installation option then you may find that the Java download and installation fails. When this happens and the Java Web Start Installer hits an error when attempting to install, it stops the installation and shows an error message. This message will give an indication of why the download has stalled. The most common messages include:

• Insufficient permissions to install software
• Insufficient disk space to install software
• The computer does not meet the minimum system requirements
• The computer is not currently connected to the Internet

Elluminate recommends that you always use the offline installer. When you reach the Sun website to download your Java for Elluminate make sure that you select the offline installation option and follow the instructions carefully. You can access the latest version of Java here. Remember be sure to select the offline option.

Choosing the offline installation enables the Java download to restart from the point it had reached when the connection was interrupted. Once the download is complete you then install from the local version on your computer. With the online installation the process simply stalls at whatever point it has reached and has to be re-started. If you are on dialup and have a slightly “noisy” telephone line you may never succeed in a complete install if you use the online option.

Good luck with Elluminate!